I write documentation and product content that helps people understand complex systems, faster. My work spans the full customer journey — from reviewing and shaping UI text alongside the development team, to the moment a feature ships, to the help article that answers a support question, to the in-app walkthrough that teaches someone how to use it.
Below are links to samples of my work. Each section provides detailed examples with context on my role, process, and tools used.
- Help Topics
- Release Notes
- On-screen Text and Walkthroughs
- Instructions for Use
Help Topics
I write and maintain end-user help documentation designed to reduce support ticket volume and get users to “aha” moments faster — task-based articles, troubleshooting guides, and FAQs written for clarity over completeness.
- WatchGuard Endpoint Security Help Center
- WatchGuard CloudDR Get Started Guide
- MedAvail MedCenter Help
Release Notes
Clear, scannable release notes that translate engineering changes into customer-relevant language — what changed, why it matters, and what (if anything) the user needs to do.
- WatchGuard Cloud Release Notes
- MedAvail MedCenter Release Notes
On-screen Text and Walkthroughs
In-app banners, emails, system messages, and interactive Pendo walkthroughs that communicate changes, outages, deprecations, or required actions, and guide users to onboard and adopt features — all written to be understood in seconds, not minutes, without requiring a trip to a help article.
- Sample
- Sample
- Sample
Instructions for Use
In-depth documentation for users of medical devices. Includes … — written for a technical audience that needs precision and completeness.
- MacuMira Instructions for Use
- 7D Surgical Instructions for Use
- AB SCIEX Instructions for Use
Want to see more, or discuss a specific type of documentation for your team? Contact me here.
Docs by Nicole 